HomeRefund Policy
DogsGuardian is committed to ensuring that all donations are used effectively to support our mission of helping poor and street dogs. This policy outlines our approach to refunding donations.
As a non-profit organization, DogsGuardian relies on the generosity of donors to fund our programs and operations. Donations are generally non-refundable. However, we recognize that there may be rare circumstances where a refund request is appropriate. This policy provides guidelines for such requests.
- Refund requests must be submitted within 7 days of the donation date..
- Only donations made through DogsGuardian's official channels (website, events, direct bank transfers) are eligible for refund consideration.
- All refund requests must be submitted in writing via email to [contact email] or through a letter addressed to [organization's mailing address].
- The request must include the donor's name, contact information, donation amount, date of donation, and the reason for the refund request.
- Refund requests will be reviewed on a case-by-case basis by DogsGuardian's management team.
- The review process may take up to 30 days from the date of the request
- DogsGuardian reserves the right to approve or deny refund requests at its discretion.
- Approved refunds will be processed using the original method of payment within 15 days of approval.
- Donations made as part of an event or campaign where it was explicitly stated that donations are non-refundable.
- Donations made more than 7 days prior to the refund request.
For any questions regarding this policy or to submit a refund request, please contact us at:
Email: info@dogsguardian.com
Phone: +447380386598
DogsGuardian reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will become effective immediately.
DogsGuardian is a dedicated consulting service for pet owners, offering expert advice and personalized solutions to ensure the well-being and happiness of your pets. Whether you're a new pet parent or a seasoned owner, our team provides tailored guidance to help you navigate the joys and challenges of pet care.
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